Support

Shipping & Returns

Everything you need to know about delivery times, shipping rates, and our hassle-free return policy.

Free shippingOrders over ৳3,000
Standard delivery3–5 business days
Easy returns14-day window

Shipping options

We ship across Bangladesh via trusted courier partners. Orders are processed within 1–2 business days after payment confirmation.

  • Standard delivery — 3–5 business days (Dhaka & major cities)
  • Express delivery — 1–2 business days (select areas)
  • Free standard shipping on orders over ৳3,000
  • Shipping fee calculated at checkout based on weight and destination

Order tracking

Once your order ships, you will receive an email and SMS with tracking details. You can also track orders from your account.

  • Sign in and visit My Orders for live status updates
  • Tracking links activate within 24 hours of dispatch

Returns policy

We want you to love every AMARA piece. If something is not quite right, you may return unworn items with original tags within 14 days of delivery.

  • Items must be unworn, unwashed, and in original packaging
  • Sale items marked final sale are not eligible for return
  • Intimate apparel and swimwear are excluded for hygiene reasons
  • Return shipping is free for defective or incorrect items

How to start a return

Starting a return is simple. Our team will guide you through pickup or drop-off once your request is approved.

  • Email support@amara.com with your order number and reason
  • Or sign in → My Orders → select the order → Request return
  • Refunds are processed within 5–7 business days after inspection
  • Store credit is available immediately upon approval

Exchanges

Need a different size or colour? We recommend placing a new order for the item you want, then returning the original — this is the fastest way to get the right fit.